Booking Conditions

The information within our website, brochures and other marketing material has been compiled with care and is provided in good faith. However, it is subject to change and does not form part of the contract between the customer and Oxalis Holiday Company Limited operating as “Di Di Thoi”. When making a booking with Di Di Thoi you agree in full to the following conditions:

Quoted Prices

All prices quoted are subject to change due to fluctuations in the exchange rates or additional government fees, which may be imposed at any time. In case of minor increases we won’t revise the cost of a trip already confirmed.

Booking Procedures

Upon receiving reservation from the customers, our sales team member will process the order and send you a booking form and payment details. Please check and make sure all information is correct before making your payment.

We require a full payment through online payment portal OnePay or bank transfer from our customers within 72 hours after they received the payment details from Di Di Thoi to complete the reservation. Once we confirm your payment, your spot on the tour is secured.

Cancellation Terms

If for any reason you are turned back while on tour or if you must quit the expedition, all tour costs will be forfeited without further compensation. Our technical advisors and tour guides reserve the right to decide if someone needs to be turned back at any time if they feel someone poses a safety threat to themselves or others.

For join-in tours, if cancellation request is received and acknowledged more than 7 days before tour departure, a full refund will be processed. If cancellation notice received and acknowledged less than 7 days before the departure, there will be no refund.

For private tours and any packages included private tours, if cancellation request is received and acknowledged between 30 days to 15 days before tour departure you will be charged a cancellation fee of 50% of total booking price. If cancellation request is received less than 15 days before tour departure no refund will be provided under any circumstance.

Amendments

Amendments can be made up until 7 days before tour departure with no charge. No amendments are possible less than 7 days before tour departure.

Passport

All customers must hold a valid passport and valid visa. It is the responsibility of the client to obtain a current Vietnam visa. All passports and visas must be presented upon arrival at Oxalis Holiday (Di Di Thoi) office. A photocopy will be made in our office and provided to local police for registration before accessing any area that we conduct tours.

Responsibility

Di Di Thoi require all customers to be aware of the detailed itinerary and mentioned fitness levels required on the specific tours booked. If customers are found not ready for the tour as per the requirements in pre-tour information, their tour or place on the tour may be cancelled at the discretion of Di Di Thoi staff without refund.  

A very high level of care is taken to ensure suppliers maintain high standards. However, as we do not operate some transfer services, accommodations or restaurants, we cannot be responsible in any way for problems resulting in their negligence, unless it is a direct result of negligence on our part or part of our employees.

In addition to these conditions, it is the client’s responsibility to adhere to all conditions of any accommodation included in a tour of Di Di Thoi, provided at the time of check-in to that accommodation.

Authority

Di Di Thoi reserves the right to decline, accept, or retain any person as a member of any party at any time. Travelers agree to accept the authority of the Di Di Thoi staff and follow all rules whilst on tour with Di Di Thoi. We will not accept responsibility or liability for any traveler who contravenes staff safety instructions or any laws or regulations of Vietnam.

Compensation

You are fully aware that you are travelling in an area that is remote and subject to unusual climatic conditions. Should Di Di Thoi deem it advisable to amend an itinerary, it may do so by varying or completely rerouting any trip. In this case the traveler will make no objection or claim for compensation from Di Di Thoi.

Adventure Tours

It is a fundamental condition that you acknowledge we operate soft-adventure tours, which may require some flexibility on your part as the itinerary may change due to any number of reasons; safety, weather, etc. The day-to-day itinerary is to be taken as a guideline only and not a contractual obligation. Di Di Thoi will not be responsible for any costs associated with booking alternative travel arrangements, flights, visas etc. if there are delays to the scheduled tour.

Minimum Age

Di Di Thoi offers a range of tours that are suitable for children, and some that are not suitable for children. Please check each individual itinerary for the minimum age.

Travel Insurance & Risks

You must purchase a comprehensive travel insurance package covering medical treatment, natural disaster, personal accidents, guided-caving tours, medical evacuation, etc. You understand that during the course of the trip certain events may occur such as accident or illness in a remote location without medical facilities. You agree to assume all risks and hold Di Di Thoi blameless on all accounts of accident or illness.

Good Faith

All information and advice provided either directly or via email related to vaccinations, climate and weather, equipment, visas etc. is given in good faith but Di Di Thoi takes no responsibility for the accuracy of this information.

Fitness Level

Some tours require guests to be in good physical health such as kayaking, cycling or adventure caving over an extended period. If this is the case, Di Di Thoi will specify this within the tour description. It is vital that participants with pre-existing medical problems or conditions make these known to Di Di Thoi. Medical and evacuation expenses are the responsibility of the participant. It is important that you consult your doctor regarding vaccinations and other medical requirements before you depart. If you cannot complete any section of the tour due to lack of physical ability you will be turned around at your own cost with no compensation.

Privacy

Di Di Thoi respects your privacy. We will only collect personal information that is relevant to your travel arrangements. We will protect the privacy of the information you provide us and only pass it to third parties such as hotels and local authorities when that information is necessary to fulfill your travel arrangements. In providing this information to us, you consent to Di Di Thoi using this personal information for the purpose of marketing and completing arrangements with related services or local Government registrations.

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